ENROLLMENT/TUITION:
Welcome to Voice in the Valley Music School! We are glad you are here! A student is not enrolled until a profile is created, tuition payment method has been secured via SessionUp, and we receive your agreement that you have read our policies. Payment is due in advance and must be submitted to Voice in the Valley Music School before the first scheduled lesson.

Should you enroll in the middle of the month we are happy to prorate your tuition for the first month of lessons. Tuition is non-refundable and must be paid via electronic automatic payment each month via SessionUp. Voice in the Valley Music School will process payments on the 1st of each month for the following month.

• If a student's payment is not successfully processed, Voice in the Valley Music School reserves the right to suspend and/or cancel lessons for the student, which may result in the student's lesson time being assigned to another student.
   
• Our tuition is based on an annual calendar. Tuition is the same every month—regardless of how many weeks/lessons are in that month.
   
• Monthly tuition is auto processed on the 1st of the month, whether students will attend lessons or not. We have a specific lesson time reserved for each student, thus payment must be made regardless of attendance. This includes sickness, holidays, vacations, rehearsals, etc. Should you need to miss a lesson for any reason, we offer two free, 2-hour Musicianship Masterclasses to any student who has missed a lesson. (Please see our studio calendar for dates)
   
• You can find a list of our tuition prices on our website.

ANNUAL REGISTRATION FEE: $50/student 

• Your annual registration fee helps offset many of the behind-the-scenes costs that keep Voice in the Valley running smoothly throughout the year. These include student scheduling and administrative support, SessionUp software and technology, piano tuning and studio maintenance, office supplies, insurance, cleaning, recital planning and coordination, teacher onboarding and training, website and communication platforms, and the countless operational expenses that allow us to provide a professional, welcoming, and high-quality learning environment for every family.
   
• The annual registration fee will be assessed at the beginning of each school year. Should you join from March-August, the studio fee will be discounted at $25.

PAYMENT METHODS:

• Beginning September 2026, a 3.5% surcharge will be applied to all payments made by credit or debit card through SessionUp. This surcharge helps offset the rising costs of credit card processing and allows us to continue investing in our students, teachers, and the quality of the VIV experience.
   
• There is no processing fee for payments made by ACH (bank transfer). We encourage families to use one of these payment methods if they would like to avoid the surcharge. Thank you for your understanding.

MISSED/CANCELLED/TARDY LESSONS: 

No credits, “banked lessons,” or refunds will be issued for missed lessons for any reason.

• This includes sickness, holidays, vacations, rehearsals, performances, etc. Should you need to miss a lesson from time-to-time, we offer two free, 2-hour Musicianship Masterclasses throughout the year in lieu of make up lessons or refunds. (Please see our school calendar on our website or in our lobbies for dates.)
   
• One of the reasons we are able to attract and retain such high-caliber instructors is because we deeply value their time and expertise. We pay our teachers regardless of student attendance and do not offer “banked lessons” or refunds for missed lessons. Our business model is designed to provide our instructors with a consistent schedule and reliable income, which allows them to budget confidently, plan ahead for other professional opportunities, and ultimately give their best to our students.
   
• If you know in advanced you will be absent, please cancel your lesson on SessionUp.com or on the SessionUp App. This sends an alert to your instructor and to our manager. You may also email us at voiceinthevalleymusicstudio@gmail.com.
   
• If a student is tardy to a lesson, he or she will only receive a lesson for the remainder of the time available during their regularly scheduled lesson time.* If an instructor is late for any reason, the student will receive their full lesson time.
  *Instructors are required to wait 10 minutes for a 30-minute lesson and 15 minutes for a 60-minute lesson.

INSTRUCTOR ABSENSES:

• Our instructors may need to miss a lesson from time to time. If an instructor needs to miss a lesson and is unable to coordinate a make-up lesson, we will do our best to secure a substitute instructor.
   
• If a substitute is acquired, student attendance is required and no refunds will be issued for student absences.
   
•  If we are unable to acquire a substitute and unable to offer a make up lesson a refund will be issued.

ONLINE LESSONS:
We are proud to offer both online and in-person weekly lessons. Online lessons are conducted via Zoom.

• If an in-person student would like to have a lesson online from time-to-time due to illness or other logistical obligations, we are happy to accommodate only if we receive the request a minimum of 3-hours prior to the in-person lesson. We will do our best to notify the instructor and email all Zoom links in a timely manner, however, switching from an in-person lesson to an online lesson within the same day is not a guarantee.

WITHDRAWING FROM LESSONS:
We require two weeks written notice, when needing to withdraw from lessons.

• This notice must be provided by email to voiceinthevalleymusicstudio@gmail.com. If two weeks written notice is not provided, a fee equivalent to two weeks tuition will be assessed and applied to your account. Please also remember that Group Voice Class tuition is non-refundable.

INCLEMENT WEATHER CLOSURES:
Because the weather can change drastically throughout the day and because our hours are opposite of most school hours, we do not follow the local schools for weather-related closures.

• We make an independent decision regarding whether or not to close in cases where the weather and/or the roads pose a threat to our instructors and students.
• If we need to close the school due to severe weather or power outages, we will do our best to offer an online lesson whenever possible.

PHOTOS & VIDEO:
From time-to-time, we take photos of our students at recitals, performances, in lessons, etc. for promotional material on our website and social media advertising. If you prefer that we not use your (or your student’s) photo please email us at voiceinthevalleymusicstudio@gmail.com, and we will be happy to honor your request.

SUBJECT TO CHANGE:
All of the policies herein are subject to change at our discretion.

MOST IMPORTANT:
Making music should be both fun and inspiring. Our top priority is to nurture and develop the unique musical gift that lies within each individual. It’s truly a blessing to share our passion for music with you! We deeply value our relationship and are always here to support you. Please don’t hesitate to let us know how we can make your lesson experience exceptional!

ANNUAL SCHOOL CALENDAR
Please take a moment to look over our annual calendar. We have many fun performance opportunities for you or your child! We hope you will join us for our
recitals in December and May, as well as our two Musicianship Masterclasses. All students young and old are invited to perform at our public performances! We look forward to a fabulous year of music!

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